Elements and Performance Criteria
- Participate in the work/group process
- Correctly identify work requirements relevant to the group/process
- Correctly identify own role and roles of others in meeting work requirements, and carry out own role
- Provide assistance to others involved in the work group/process, as required, and make other constructive contributions to meeting work requirements
- Take time and resource constraints into account in fulfilling work requirements
- Apply the organisation's work policies, procedures and conventions covering acceptable workplace conduct to work place activities
- Take individual differences into account in achieving work requirements
- Use strengths of individuals to develop others in the group, sharing learning as part of the group process
- Contribute to the flow of information and ideas
- Share information and ideas relevant to the work with others to enhance work outcomes
- Provide relevant, timely and accurate information to others, as required
- Seek information and ideas from others as required to assist achievement of work requirements
- Record information in the required detail and item frame in the specified format
- Compile and maintain work information systematically and accurately and file for ease of retrieval as required
- Identify any linguistic and cultural differences in communication styles and their relevance to the context
- Deal effectively with issues, problems and conflicts